General FAQs

What is EE Finance?

How do I apply for a loan?

What are the criteria for applying for a loan?

How will you decide the interest rate (APR) for my loan?

When will my monthly direct debit be taken?

What if I change my mind and no longer want an EE Finance Loan?

Can I make an overpayment?

What should I do if I want to return or replace my goods?

How do I register with the customer portal?

How will you communicate with me?

How do I contact EE Finance?

How do I change my contact details?

Can I change my Direct Debit details for my EE Finance loan?

How do I request an annual statement?

Can I increase my borrowing?

What can I do if I’m having financial difficulties?

What happens if I miss a payment?

What if I get turned down for a loan?

How do I complain about my EE Finance agreement?

Can I see the information you hold on me?

Can I have my data deleted?

If you have an active loan with EE Finance, always refer to the terms of the credit agreement emailed to you when you obtained your loan.You can also access your credit agreement online via the EE Finance Customer Portal. If there’s any conflict between the information in the above FAQs and the terms and conditions set out in your credit agreement, the latter always takes priority.*Calls to 03 numbers cost no more than national rate calls to 01 or 02 numbers and count towards any inclusive minutes.