EE Finance powered by Glow (“EE Finance”) is a personal loan which is available to finance purchases of eligible equipment, related delivery charges (if any) and optional insurance cover for the equipment purchased.

You choose how much you pay upfront, from 10% up to 50%, and then spread the remainder over your selected loan term. You can see an example of what your payments might be for different values of loan when applying for a loan.

An EE Finance loan is only available to finance your purchase of eligible equipment and services from EE, the related delivery charge (if any) and related insurance cover (if any). We advance the credit by paying EE for the equipment delivered to you and related services. We will not transfer any money to you.

An EE Finance loan on the terms proposed is likely to be unsuitable if you want to repay the loan over a period shorter than one year. It will also be unsuitable if you are unlikely to be able to afford your monthly repayments.

However, if you are offered 0% APR (Annual Percentage Rate) and choose to repay the loan early you will pay no interest on any of the repayment. If you are offered an APR greater than 0%, your APR, is fixed for the duration of your loan and you will not pay any interest above the APR you have agreed should you decide to repay the loan early.

You should consider your ability to afford the payments required under the loan. Failure to make payment under your loan may affect your credit score.

When you apply, should you wish to proceed with the loan offer, you will be given an instant decision and asked to sign the loan agreement digitally.

To be eligible, you must be over 18 years of age, have resided in the UK for at least 3 years prior to the date of your application, hold a UK bank or building society account which allows direct debit set-up and have a valid photo ID (e.g. passport, photo driving licence or an EU identity card).

As part of your application, we will ask you for your address history for the last three years, your annual income and if you are employed, your employer’s address.

The amount you have to pay monthly in respect of your EE Finance loan is set out in the Pre-Contract Credit Information for your possible loan from us.

Before we offer you a loan, we will obtain certain information about your credit status (known as a soft credit check) from a credit reference agency. Using this, and the information you provide to us through your application, we will assess, among other things, your ability to make the monthly repayments on your loan. A soft credit check does not impact your credit record. We will record the fact that you have applied for a loan at the end of the loan application process.

Once you confirm you want to apply for a loan on the terms we offer, you will give us your permission to run a hard credit check of your credit report. A hard credit check could affect your credit score.

The principal costs of the credit are set out in the Pre-Contract Credit Information document, including details of the repayments, any fees or charges, the total amount you will have to pay and the interest rate..

You will need to make repayments every month which include the principal (the original loan amount) and interest (if any) over the duration of the loan. The monthly repayments will be for the same amount every month until the loan is fully repaid. Your final payment may be a few pence higher given the rounding from monthly payments each month. Details of this are contained in your Pre-Contract Credit Information..

You should consider whether you can afford the monthly repayments, even if your circumstances should change. The more you borrow the harder it might be.

If your monthly repayment is received late or is missed, this will be registered with a Credit Reference Agency and could affect your credit score. This may also make it more difficult for you to obtain credit in the future.

We may charge you a late payment fee of £12 on any late or missed payments under the loan agreement.

Missing payments could have serious consequences. You may have to repay what you owe us early. Your credit score may be affected making it harder or more expensive to borrow in future. It could also result in legal proceedings being taken against you to recover what you owe. It could even lead to the repossession of your home if you become unable to pay your debts.

If we have to take you to court you will need to fund any legal representation you choose to have and you may need to pay our legal costs. Legal costs can be significant.

If you do not make your repayments and incur significant arrears we may decide to sell or transfer your loan to a debt recovery company. That company may commence legal proceedings against you that may result in enforcement action being taken for recovery of the monies owed.

You have the right under the Consumer Credit Act 1974 to withdraw from your loan agreement without giving any reason before the end of 14 days, beginning on the day after we tell you your loan agreement has been activated. We will notify you that your loan agreement has been activated as soon as we receive confirmation from EE that the equipment referred to in the loan agreement has been delivered to you.

If you wish to exercise your right to withdraw, you must give us notice by one of the following methods: Telephone: 0330 027 1150*; email: support@eefinance.co.uk

If you withdraw from the loan agreement as described, the loan agreement is treated as if it was never entered into and you must repay the amount of credit within 30 days, beginning with the day after the day you notified us of your intention to withdraw. You will not have to pay any interest or charges, but you might have to make alternative arrangements to pay for your insurance (if you purchased any insurance and you want to maintain such insurance).

All refunds will be issued according to EE's Terms and Conditions and will be paid to Glow and applied towards your loan. The cost of additional delivery charge (above EE’s standard delivery charge), installation or other services e.g. insurance might not be refunded.

Once you have taken up a loan, you can prepay the loan fully or partially at any time. We do not charge you any fee or interest payment for repaying the outstanding balance early.

There are no payment holiday entitlements with this loan, but if you are in financial difficulties, please contact us on 0330 027 1150* (lines are open 9am to 6pm Monday to Saturday) we are here to help.

You can pause your application for up to 48 hours.

To ask us any questions or to discuss any part of this loan agreement for more information on EE Finance please contact us on 0330 027 1150* (lines are open 9am to 6pm Monday to Saturday) or email support@eefinance.co.uk