Glow Financial Services Limited (the “Company”, “Glow”, “we”, “us” or “our”) are committed to protecting the privacy and security of your personal information and ensure that all personal data handled by us is done so in accordance with the applicable data protection laws and regulations and guidance laid out by the Information Commissioner’s Office (ICO).

This Cookie Notice (“Notice”) explains how we use cookies in relation to your use of the EE Finance website for your EE Finance loan application and associated services (“Website”). For information relating to how we use personal data in connection with the services you receive from Glow and any information you provide to us, please refer to our Privacy Notice at www.eefinance.co.uk.

Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from Cookies.

Strictly necessary cookies. These are cookies that are required for the operation of our Website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that help us prevent fraud and improve the performance of our Website. You can switch off these cookies in your browser settings, but you may then not be able to access all or parts of our service.

Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

• Session cookies only last for your online session and disappear from your device when you close your browser.
• Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie.

• to ensure proper Website functionality and a smooth customer experience;
• to collect information during your application;
• to improve the Website by distinguishing between users and how they use the Website;
• to improve the Website by analysing customer behaviour on the Website;
• to ensure the effective deployment of our risk engine; and
• to enable us to prevent fraud.

Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies, or performance cookies, or targeting cookies. To find out more about how these third-parties process your information and use cookies, please read their Privacy Notices.

Survey Monkey: Survey Monkey’s Privacy Notice
HotJar: HotJar’s Privacy Notice
Accertify: Accertify’s Privacy Notice
Adyen: Adyen’s Privacy Notice
EE: EE’s Privacy Notice
Microsoft Azure: Microsoft Azure’s Privacy Notice

If you prefer to avoid the use of Cookies on the Website, first you must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this Website. You may use this option for preventing the use of Cookies at any time.

If you do not accept Our Cookies, you may experience some inconvenience in your use of the Website some features may not function properly.

• For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
• For the Microsoft Edge browser, please visit this page from Microsoft Edge Delete cookies in Microsoft Edge - Microsoft Support
• For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
• For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
• For any other web browser, please visit your web browser's official web pages.

• By email: support@eefinance.co.uk
• By phone: 0330 027 1150*